Refund & Cancellation Policy

Refund & Cancellation Policy

Last Updated: 12.03.2026

Thank you for shopping with THE PEN CLUB PREMIUM. We aim to provide the best experience to our customers. Please read our Refund and Cancellation Policy carefully.

1. Order Cancellation
Customers may cancel their order within 24 hours of placing the order. After this period, the order may already be processed and cancellation may not be possible.

2. Refund Eligibility
Refunds may be provided in the following cases:

  • If the product or service is not delivered.

  • If the product received is damaged or defective.

  • If the order is cancelled within the allowed time.

3. Refund Process
Once your refund request is approved, the refund will be processed to the original payment method used during the transaction.

4. Refund Time
Refunds are usually processed within 5–7 business days depending on the payment provider and bank processing time.

5. Non-Refundable Situations
Refunds may not be issued in the following cases:

  • If the customer provides incorrect shipping details.

  • If the product has been used or damaged by the customer.

  • If the refund request is made after the allowed time period.

6. Contact for Refund Requests
If you have any questions or would like to request a refund, please contact us:

Business Name: THE PEN CLUB PREMIUM
Email: penclubdigital@gmail.com
Address: West Bengal, India